sk778's Privacy Policy

1. Introduction

sk778 ("we", "us", or "the platform") provides a trusted online casino and betting experience for users in Bangladesh. This privacy policy explains what information we collect about you when you use our website, create an account, or use our services, how we use that information, and how we keep it secure.

By accessing our platform or using our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy, together with our Terms and Conditions and Responsible Gaming guidelines, forms sk778's overall user protection framework.

2. Information We Collect

sk778 may collect your information in various ways. The information collected is divided into the following categories:

2.1 Information You Provide Directly

When you create an account or contact us, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport details (for identity verification)
• Financial information — such as bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
• Messages you send to customer support

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device information
• Browser type and version
• Website navigation data (which pages you visited, how long you stayed)
• Login time and date
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

Records of all deposits, withdrawals, or any financial activity on our platform are stored. This includes transaction amount, method, date, and status.

3. Purpose of Using Your Information

sk778 uses your information only for the following legitimate purposes:

• Account management: To create, verify, and keep your account secure.
• Service delivery: For gaming services, bonuses, promotions, and processing transactions.
• Identity and age verification: To ensure services are provided only to individuals aged 21 or older.
• Fraud prevention: To detect and prevent suspicious activity.
• Legal obligations: To comply with applicable laws and meet regulatory requirements.
• Customer support: To resolve your questions and issues.
• Service improvement: To enhance platform experience and functionality.
• Responsible gaming: To monitor your gaming behaviour and provide assistance when needed.

We do not sell or rent your information to third parties. Your information may be shared with trusted service providers related to our operations, and only to the extent necessary.

4. Information Sharing and Disclosure

sk778 may share your information with third parties in the following circumstances:

4.1 Service Providers

Third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technical infrastructure, identity verification, or customer support may access your information on a limited basis. These providers are bound by contract with us and are obligated to use the information only for specified purposes.

4.2 Legal Requirements

We may be required to disclose information in compliance with court orders, legal processes, or legitimate requests from government authorities.

4.3 Fraud Prevention

Information may be shared with relevant authorities or organisations to detect or prevent fraud, money laundering, or other illegal activity.

4.4 Business Restructuring

In the event of a merger, acquisition, or sale of assets, user information may be transferred, but only within the scope of this policy.

5. Cookies and Tracking Technologies

sk778 uses cookies and similar technologies to improve your experience on the website. Cookies are small text files stored in your browser or on your device.

5.1 Types of Cookies We Use

• Essential cookies: Necessary for the core operation of the platform — maintaining login sessions and ensuring security.
• Functional cookies: To remember your preferences and settings (such as language selection).
• Analytics cookies: To collect aggregate and anonymous data for monitoring and improving website usage.

You can control or disable cookies through your browser settings. Please note that disabling certain essential cookies may affect platform functionality.

6. Data Protection and Security

sk778 takes industry-standard technical and organisational measures to ensure the security of your information:

• SSL encryption: All data exchanged between our website and your browser is encrypted using SSL (Secure Sockets Layer) technology.
• Secure data storage: Your sensitive information is stored in encrypted databases.
• Access control: Only authorised staff can access user information, and only on a need-to-know basis.
• Regular security reviews: Our systems and processes undergo regular security testing.
• Payment security: All financial transactions are handled through secure and recognised payment gateways.

However, no method of transmitting information over the internet or storing it electronically is completely secure. We make every effort to protect your information, but cannot guarantee absolute security.

7. Data Retention Period

sk778 retains your information for as long as necessary. The retention period depends on the type of information and the purpose for which it is used:

• Account information: For the duration the account is active and for the legally required period after it is closed.
• Financial transaction records: For the period required by legal and regulatory obligations.
• Customer support communications: For a reasonable period after the issue is resolved.
• Analytics data: In anonymised form, indefinitely where applicable.

Even after your account is closed, we may be required to retain certain information where legal obligations exist.

8. Your Rights

As a user of sk778, you have the following rights regarding your own information:

8.1 Right to Access

You may request to know what information we have collected about you.

8.2 Right to Rectification

If your information is inaccurate or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you have the right to request that your information be deleted, although some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for marketing communications or other specific purposes.

8.5 Filing a Complaint

If you believe we have violated your data protection rights, please contact us directly. To exercise these rights, reach our support team — email: [email protected] or via live chat.

9. Privacy of Minors

sk778's services are intended only for individuals aged 21 or older. We do not knowingly collect information from any minor. Age verification is mandatory when creating an account.

If we become aware that we hold information belonging to a minor, we will immediately delete that information and close the associated account.

10. Third-Party Links and Services

Our platform may contain links to third-party websites. These websites have their own privacy policies and sk778 is not responsible for them. We recommend reviewing the privacy policy of any third-party website before visiting it.

Game providers such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, and others are independent service providers. Some information may be processed in their systems when playing their games, which is governed by their own privacy policies.

11. International Data Transfers

Although sk778's operations are primarily focused on Bangladesh, some information may be stored or processed outside Bangladesh due to technical infrastructure requirements. In such cases, we ensure that your information is handled in a manner consistent with this privacy policy and that appropriate security measures are maintained.

12. Policy Changes

sk778 reserves the right to update this privacy policy as needed. For any significant changes, we will publish a notice on our website and update the "Last Updated" date at the top of the page.

Continuing to use our platform after changes have been made will be considered as your agreement to the updated policy terms. We therefore encourage you to review this page regularly.

13. Responsible Gaming and Data Use

sk778 takes responsible gaming very seriously. Information related to your gaming behaviour — such as deposit amounts, gaming time, and betting patterns — may be used as part of our responsible gaming programme.

Using this information, we can identify potentially risky behaviour and provide support when needed. For more details, visit our Responsible Gaming page.

14. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or the handling of your information, please contact us:

• Email: [email protected]
• Live Chat: Use our website's live chat service, available 24/7
• Language: Support is available in both Bengali and English

Our support team is ready to assist you 24 hours a day, 7 days a week. We will do our best to respond to any privacy-related requests as promptly as possible.